Frequently Asked Questions
Answers to the most common questions about courses, payments, certificates, and corporate training.
About Thorius
What is Thorius?
Thorius Education and Consulting offers an integrated transformation model that begins with consulting and audit, continues with AI4U Retail software, Thorius Academy training, publishing & library, and coaching. For details, visit About.
Is Thorius Academy the same as the company?
Yes. Thorius Academy is the online learning platform of Thorius Education and Consulting Ltd. Company credentials and official documents are on About.
What training areas do you cover?
We offer career-focused training in retail planning, human resources, and artificial intelligence. See the current catalog on Courses.
Are courses online or in person?
Courses on Thorius Academy are online and self-paced. Corporate programs can include live sessions and customized content. We also offer in-person training for corporate clients.
Courses & Enrollment
How do I enroll in a course?
Create a free account, choose your course, and complete checkout. Once access is confirmed, start from My Courses.
Are there free courses?
Yes. The catalog includes free courses open to everyone. Featured courses on the homepage are curated by the Thorius team and may be free or paid — check the price on each course card.
How long do I have access to a course?
Purchased or enrolled courses come with lifetime access. You can return and rewatch anytime.
Can I watch on my phone?
Yes. The platform works on modern mobile and tablet browsers.
Can I download lessons?
No. Videos and materials are streamed on the platform; file downloads are not offered.
Can I resume where I left off?
Yes. Your progress is saved to your account so you can continue from the last lesson.
Payment, Invoice & Refunds
What payment methods do you accept?
We accept credit and debit cards through a secure payment provider.
Are prices inclusive of VAT?
Yes. Course prices are shown in Turkish Lira (TRY) and include applicable taxes.
Can I get a corporate invoice?
Yes. Share your billing details at checkout or email info@thorius.com.tr afterward.
When do I get access after payment?
Access opens after payment confirmation — usually instantly, and within 24 hours at the latest in My Courses.
Do I have a refund or withdrawal right?
For digital content, you have a 14-day withdrawal right before course access begins. Once access starts, the right of withdrawal cannot be used. Details are in Distance Sales Agreement.
How do I use a discount code?
Enter your code in the coupon field at checkout. Valid codes apply automatically.
Certificates
Do you issue certificates?
Yes. Participants who complete all lessons and requirements receive a digital completion certificate.
How do I get my certificate?
When you complete the course, your certificate is prepared; you'll be notified by email and can download it from your account.
Can certificates be verified?
Yes. Validity can be checked using the verification code or QR on the certificate.
Account & Technical Support
How do I create an account?
Sign up for free with your email on the registration page. After email verification, you can sign in.
I forgot my password — what should I do?
Use the “Forgot password” link on the sign-in page to request a reset email, then set a new password from the link.
I can't sign in.
Check your email and password; try another browser or a private window. If the issue persists, email info@thorius.com.tr or message us on WhatsApp.
Video won't play.
Check your internet connection; use an up-to-date Chrome, Safari, or Firefox. Ad blockers or VPNs can sometimes affect playback.
Corporate Training
Can we get bulk training for our company?
Yes. Share your team's needs via the contact form on Corporate and we'll prepare a tailored proposal. Form: Corporate contact form
What corporate packages are available?
We offer Growth (50–200 employees) and Enterprise (200+ employees) packages. Seat count, live sessions, and custom content can be tailored.
Is it training only, or consulting too?
The Thorius model starts with consulting and audit; it continues with AI4U Retail, Academy training, Library, and Coaching. See Corporate for details.
Library & Publishing
What is the Library?
A separate platform (kitaplik.thorius.com.tr) for printed books and e-books from Thorius Publishing — distinct from Academy courses.
Can I download e-books?
No. E-books are read in a secure reader; file downloads are not offered.
Do you have a publishing license?
Yes. Our Ministry of Culture and Tourism approved publishing license is shown at Our Certificates.
Privacy & Legal
How is my personal data processed?
Purposes, retention periods, and your rights are explained in our KVKK notice: KVKK Privacy Notice
What are the distance sales terms?
Online course purchases are covered by our Distance Sales Agreement. Withdrawal, payment, and delivery terms are in Distance Sales Agreement.
How can I reach you?
info@thorius.com.tr · +90 543 132 35 03 (phone & WhatsApp) · Contact
